REFUND & CANCELLATION
Last Updated: 20TH FEBRUARY 2025
At ONESHOP, we aim to provide a smooth shopping experience for our customers. If you are not satisfied with your purchase or need to cancel an order, please review our Refund and Cancellation Policy below.
Order Cancellation Policy
Before Shipping: You may cancel your order within 5 hours of placing it for a full refund. Please contact us immediately at ZENEGAVR004@GMAIL.COM for cancellation requests.
After Shipping: Once an order has been shipped, it cannot be canceled. You may return the item following our return policy
Return & Refund Policy
We accept returns under the following conditions:
Eligibility for Returns
Items must be returned within 5 days of delivery.
Products must be unused, in original packaging, and in resellable condition.
Certain items, such as perishable goods, personal hygiene products, and customized items, are not eligible for return.
How to Initiate a Return
Email us at ZENEGAVR004@GMAIL.COM with your order number and reason for return.
Our team will review your request and provide return instructions.
Once we receive the returned item, we will inspect it and process the refund.
Refund Process
Approved refunds will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
If your refund is delayed, please check with your bank before contacting us.
Exchange Policy
We allow exchanges for defective or damaged products. If you need an exchange, please contact us within 5 days of receiving your order.
Non-Returnable Items
Perishable goods (e.g., food, drinks)
Personal care and hygiene products
Gift cards and digital products
Customized or personalized items
Contact Us
For any refund or cancellation inquiries, reach out to us at:
📧 Email: ZENEGAVR004@GMAIL.COM
📍 Address: UPPAL HYDERABAD TELANGANA 500007