Our Return Policy
We want every purchase to be right. Read the policy carefully.
All return requests must be raised within 24 hours of delivery — no exceptions.
Important Rules for All Orders:
1. Record an unboxing video every time your package arrives — this is your only proof for returns.
2. Return requests must be raised within 24 hours of delivery via the tracking link sent to your WhatsApp. After 24 hours, no return will be accepted for any reason.
3. Refunds are automatic once return is approved — credited to your original payment method within 5–7 business days.
4. If courier fails to deliver after 3 attempts, a full automatic refund is issued — no action needed from you.
Steps (All Mandatory)
- 1Record an unboxing video showing the sealed package being opened. A video of only the item is not accepted.
- 2Open your tracking link (sent to your WhatsApp when order was placed). Enter your mobile number to verify.
- 3Scroll to Exchange Request section. Describe your reason clearly and submit. This must be done within 24 hrs of delivery.
- 4The seller reviews your request. You will receive a WhatsApp message with their decision — accepted or rejected.
- 5If accepted — seller will share a return courier name and AWB number via WhatsApp. Ship the item back using those details.
- 6Once seller receives your item, they prepare and ship the replacement. You'll get a WhatsApp with the new tracking number.
- 7Replacement delivered → order automatically closed. No further action needed.
💡 Tip: Make it a habit to record a short video every time you open a package. It takes 30 seconds and is your only protection if anything goes wrong.
Exchange Timeline
- Seller accepts → you ship item back using provided courier details
- Item delivered to seller → seller prepares and ships replacement
- You get a WhatsApp with replacement tracking number
- Replacement delivered → order automatically closed
- Cash on delivery orders — not available on OneShop
RTO — Courier Could Not Deliver
- Auto Refund If courier fails after 3 delivery attempts, full refund is automatically triggered — no action needed from you
- You will receive a WhatsApp message confirming the refund
- Credit in 5–7 business days to original payment method
✔ Returns Accepted
- Seller sent the wrong size — unboxing video required, raise within 24 hrs of delivery
- Item received damaged or defective — unboxing video required, raise within 24 hrs of delivery
✘ No Returns For
- Customer ordered the wrong size — size chart is shown on every product
- Innerwear, lingerie, swimwear, socks — no return for hygiene reasons
- Items that are worn, washed, or altered
- Items with missing, cut, or tampered tags
- Slight color variation due to screen brightness or lighting
- Requests raised after 24 hours of delivery — system will not accept
🚚 Return Shipping Cost
- Seller sent wrong item → seller pays return shipping
- All other approved returns → customer pays return shipping
⚠️ Returns not following the above steps will be rejected without review. Attempting to return a used or intentionally damaged item may result in account suspension.
✔ Returns Accepted
- Seller sent the wrong item (wrong design or colour) — unboxing video required, raise within 24 hrs of delivery
- Item arrived broken or damaged — unboxing video required, raise within 24 hrs of delivery
- Wrong bangle or ring size sent (only if size was specified in order) — raise within 24 hrs
✘ No Returns For
- Earrings — no return for hygiene reasons
- Tarnishing, discoloration, or breakage after 24 hours of delivery
- Allergic reactions — check material details before buying
- Slight color difference from product photo
- Customer ordered wrong bangle or ring size
- Item worn even once
- Requests raised after 24 hours of delivery — system will not accept
🚚 Return Shipping Cost
- Seller sent wrong item → seller pays return shipping
- All other approved returns → customer pays return shipping
⚠️ Tarnishing, fading, or breakage reported after 24 hours of delivery will not be accepted under any circumstance.
✔ Returns Accepted
- Dead on arrival (DOA) — phone does not switch on at all when first unboxed — video within 24 hrs
- Seller sent wrong model or wrong colour — video within 24 hrs
- Item arrived with physical damage visible during unboxing — video within 24 hrs
- Wrong accessory sent — video within 24 hrs
✘ No Returns For
- Earphones or earbuds — no return for hygiene reasons
- Software issues — slow performance, app crashes, heating
- Battery drain complaints after use
- Screen damage reported after 24 hours
- Customer changed mind or ordered wrong model
- IMEI mismatch — always verify IMEI during unboxing video
- Return with missing original box, charger, or accessories
- Requests raised after 24 hours of delivery — system will not accept
🚚 Return Shipping Cost
- Seller sent wrong item or DOA → seller pays return shipping
- All other approved returns → customer pays return shipping
⚠️ Always show the IMEI sticker on box clearly in your unboxing video. Screen damage or breakage reported after 24 hours will not be accepted.
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More Categories Coming Soon
Return policies for Gold Jewellery, Groceries and more will be added here shortly.