Our Return Policy
We want every purchase to be right. Read the policy for your category below.
When in doubt, contact the seller within the time window — delays void the claim.
✔ Returns Accepted
- Seller sent the wrong size (e.g. ordered M, received L) — send unboxing video to seller WhatsApp within 24 hrs of delivery and raise return request within 48 hrs of delivery
- Item received damaged or defective — send unboxing video to seller WhatsApp within 24 hrs of delivery and raise return request within 48 hrs of delivery
✘ No Returns For
- Customer ordered the wrong size — size chart is shown on every product
- Innerwear, lingerie, swimwear, socks — no return for hygiene reasons, no exceptions
- Items that are worn, washed, or altered in any way
- Items with missing, cut, or tampered tags or original packaging
- Slight color variation due to screen brightness or lighting — not a valid reason
📱 How to Raise a Return (All Steps Mandatory)
- 1Record an unboxing video showing the sealed package being opened. A video of just the item alone is not accepted.
- 2Send the video to the seller's WhatsApp within 24 hours of delivery. 24 hr window
- 3The WhatsApp message timestamp is the official proof. Your local video file date does not count.
- 4Delivery date is based on the courier's tracking scan, not the customer's own estimate.
- 5Contact the seller between 10:00 AM – 8:00 PM only. No reply outside this window is not grounds for a return claim.
💡 Tip: Make it a habit to record a short video every time you open a package. It takes 30 seconds and protects you if anything goes wrong.
🚚 Return Shipping Cost
- Seller sent wrong item → seller pays return shipping
- All other approved returns → customer pays return shipping
🔄 Refund & Exchange
- Approved returns: exchange for the correct item or store credit
- Maximum one exchange per order
⚠️ Important: Returns not following the above steps will be rejected without review. Attempting to return a used or intentionally damaged item may result in account suspension.
✔ Returns Accepted
- Seller sent the wrong item (wrong design or wrong colour) — send unboxing video to seller WhatsApp within 24 hrs of delivery and raise return request within 48 hrs of delivery
- Item arrived broken or damaged — send unboxing video to seller WhatsApp within 24 hrs of delivery and raise return request within 48 hrs of delivery
- Seller sent wrong bangle or ring size (only if size was specified in the order) — same: video within 24 hrs, raise within 48 hrs
✘ No Returns For
- Earrings — no return for hygiene reasons, no exceptions
- Tarnishing, discoloration, or breakage after 48 hours of delivery — natural wear is not a defect
- Allergic reactions — check material details on the product before buying
- Slight color difference from product photo — screen and lighting vary
- Customer ordered wrong bangle or ring size
- Item worn even once — must be unused and unworn with original packaging
📱 How to Raise a Return
- 1Record an unboxing video showing the sealed package being opened. A video of the item alone is not accepted.
- 2Send the video to the seller's WhatsApp within 24 hours of delivery. 24 hr window
- 3The WhatsApp message timestamp is the official proof. Your local video file date does not count.
- 4Delivery date is based on the courier's tracking scan, not the customer's own estimate.
- 5Contact the seller between 10:00 AM – 8:00 PM only. No reply outside this window is not grounds for a return claim.
🚚 Return Shipping Cost
- Seller sent wrong item → seller pays return shipping
- All other approved returns → customer pays return shipping
🔄 Refund & Exchange
- Approved returns: exchange for the correct item or store credit
- Maximum one exchange per order
⚠️ Important: Returns not following the above steps will be rejected without review. Tarnishing, fading, or breakage reported after 48 hours of delivery will not be accepted under any circumstance.
✔ Returns Accepted
- Dead on arrival (DOA) — phone does not switch on at all when first unboxed — send unboxing video to seller WhatsApp within 24 hrs of delivery and raise return request within 48 hrs of delivery
- Seller sent wrong model or wrong colour — video within 24 hrs, raise within 48 hrs
- Item arrived with physical damage (cracked screen, dented body, broken port) visible during unboxing — video within 24 hrs, raise within 48 hrs
- Wrong accessory sent (e.g. wrong cable type, wrong case model) — same process
✘ No Returns For
- Earphones or earbuds — no return for hygiene reasons, no exceptions
- Software issues — slow performance, app crashes, or heating are not hardware defects
- Battery drain complaints after use — not covered
- Screen damage, scratches, or cracks reported after 48 hours — assumed customer damage
- Customer changed mind or ordered wrong model
- IMEI mismatch — IMEI on box and device must match; mismatch voids the return
- Item switched on and used before raising return (except to verify DOA)
- Return with missing original box, charger, or accessories — all original contents must be included
📱 How to Raise a Return
- 1Record an unboxing video showing the sealed package being opened. For phones, clearly show the IMEI sticker on the box during the video — this protects both buyer and seller.
- 2Send the video to the seller's WhatsApp within 24 hours of delivery. 24 hr window
- 3The WhatsApp message timestamp is the official proof. Your local video file date does not count.
- 4Delivery date is based on the courier's tracking scan, not the customer's own estimate.
- 5Contact the seller between 10:00 AM – 8:00 PM only. No reply outside this window is not grounds for a return claim.
🚚 Return Shipping Cost
- Seller sent wrong item or DOA → seller pays return shipping
- All other approved returns → customer pays return shipping
🔄 Refund & Exchange
- Approved returns: exchange for the correct item or store credit
- Maximum one exchange per order
⚠️ Important: Returns not following the above steps will be rejected without review. Screen damage, battery issues, or breakage reported after 48 hours of delivery will not be accepted under any circumstance. Always include IMEI in your unboxing video.
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More Categories Coming Soon
Return policies for Gold Jewellery, Groceries and more will be added here shortly.